Legal & Store Policies

Return Policy

We guarantee every garment to be tailored to our standards and all measurement specifications to be within industry tolerance. All garments requiring changes or alterations for any reason must be returned within thirty days from the date of shipment or all warranties are void.

Orders are usually cut and in process within 1-4 days after they are received. Deliveries average 4-6 weeks from the time orders are received.
AFTER ORDERS ARE CUT, WE CANNOT ACCEPT A CANCELLATION.

Privacy Policy

Thank you for visiting shop.johnhdaniel.com (the “Website”) and reviewing our Privacy Policy. This Privacy Policy (“Policy”) applies to personal information we collect on this website and at our retail showrooms. John H. Daniel is responsible for this website.

John H. Daniel Co, Inc. (“John H. Daniel”, “we”, our”, or “us’) is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. The Policy describes the types of personal information we collect on this site, in our showrooms, and in other ways discussed below, how we may use that information and with whom we may share it. The notice also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to ask us to (i) access, change, or not use the personal information you have provided to us; (ii) withdraw any consent you previously provided to us; (iii) tell us to refrain from communicating with you about our products or services; and (iv) answer any questions you may have about our privacy practices.

We may update, change, or replace our Privacy Policy to ensure our policies are in line with international regulations and best business practices. If any changes are made to this statement, notification will be via update to this website. Please review it regularly.

Types of Information We Collect and How We Use It.

Individuals may choose to provide personal information (such as name, contact details, and payment information) through this website, in direct communication with staff, and at our retail showrooms. Below are the ways information may be provided, the type of information, and how we may use it.

WEBSITE

Shopping

You may be able to purchase John H. Daniel products on this website and from our retail showrooms. To process your purchase, we ask for information such as your name, billing and shipping address, telephone number, email address, and payment card information. We use this information to process your purchase, confirm your order, and deliver the items to you. If you give us permission, we also may use your contact information to communicate with you about our products, services, and promotions.

If you purchase an item on this site, at our retail showrooms, or ask us to deliver your purchase to someone else, we ask for the recipient’s name, postal address, and email address. We use this information to send the item to the recipient. If you ask us to do so, we also may use this information to notify the recipient of your purchase before it arrives.

Your Account

You may be able to register to create an account on our website. To do so, we ask for information such as your name and email address. You also may provide your age and gender.

Through the “Registered Customer” feature, you can store billing and shipping information so you won’t have to enter it again when you make another purchase on this site. You also can store payment card information and details of your past purchases. In addition, you can save your credit card information on your account for faster checkout. To use this feature, we ask you to provide your credit card information and the corresponding billing address.

Surveys & Promotions

On our Website, you may be able to participate in surveys and promotions. If you choose to participate in these surveys and/or promotions, we may ask you for information such as your first and last name, date of birth, email address, postal address, and telephone number. We use the information you provide to administer our surveys and promotions. We also may use the information to communicate with you about our products and services.

Electronic Newsletters

You may be able to sign up on this site to receive electronic newsletters and promotional emails from John H. Daniel. To sign up, we may ask you for information such as your name, email address, mailing address, telephone number, age, gender, shopping preferences and email preferences. We use this information to send you communications about our products and services, invitations to specials sales and events at showrooms located near you, and notices of new arrivals. We also use this information to tailor our newsletters to reflect your preferences. You can choose at any time not to receive marketing emails from us by clicking on the unsubscribe link within our marketing emails. There is no charge to you to unsubscribe.

Customer Service

If you communicate with us through the “Customer Service” link on this site, we may ask you for information such as your name, email address, ZIP code, and telephone number. We use this information to respond to and communicate with you about your questions and comments.

Other Site Features

We offer visitors to this website various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features and send you communications about our products, services, and promotions.

Automated Information Collection

We obtain certain information by automated means when you visit our website, such as through cookies, web beacons, and web server logs. The information we collect in this manner includes the IP address of the device you use to connect to the internet, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, dates and times of website visits, and the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors and understand what products and services you might prefer. Both we and others (such as our service providers) may collect personal information about our visitors’ online activities over time and across third-party websites.

Like many companies, we use “cookies” on this website. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site. We use cookies to measure activity on the site and determine which areas and features of the site are the most popular.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. However, without cookies you may not be able to take full advantage of our site features.

Certain pages on this website contain “web beacons” (also known as internet tags, pixel tags, and clear GIFs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed.

Information collected through these automated means may be used for purposes such as (i) customizing our users’ visits to our website, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our sites, and (iii) managing our sites and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.

We also may use third-party web analytics services, such as Google Analytics, to measure the effectiveness of our advertising and determine how visitors use this website. These service providers’ tools, including cookies and web beacons, allow us to collect information such as the state and ZIP code from which our visitors come and the IP addresses of our visitors’ computers.

Interest-Based Advertising

We may collect information about your online activities on our website to provide you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. This section of our Privacy Policy provides details and explains how to exercise your choices.

You may see certain ads on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based, and contextual means. These partners track your online activities over time and across websites by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our website and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

WEBSITE TERMS OF USE

These “Terms of Use” set forth the terms and conditions that apply to the use of shop.johnhdaniel.com (the “Web Site”). By using the Web Site, you agree to comply with all of the Terms of Use set forth herein. The right to use the Web Site is personal to you and is not transferable to any other person or entity.

COPYRIGHTS AND TRADEMARKS

1. All materials contained on the Web Site are Copyright November 2019, John H. Daniel. All rights reserved.
2. No person or entity is authorized to use, copy, or distribute any portion the Web Site including related graphics.
3. John H. Daniel and other trademarks and/or service marks (including logos and designs) found on the Web Site are trademarks/service marks that identify John H. Daniel and the goods and/or services provided by John H. Daniel. Such marks may not be used under any circumstances without the prior written authorization of John H. Daniel.

NO REPRESENTATIONS OR WARRANTIES; LIMITATIONS ON LIABILITY

The information and materials on the Web Site could include typographical errors or technical inaccuracies. Changes are periodically made to the information contained herein. To the extent permitted by law, John H. Daniel makes no representations or warranties with respect to any information, materials, or graphics on the web site, all of which is provided on a strictly “as is” basis, without warranty of any kind and hereby expressly disclaims all warranties with regard to any information, materials, or graphics on the web site, including all implied warranties of fitness for a particular purpose and/or non-infringement. Under no circumstances shall John H. Daniel be liable under any theory of recovery, at law or in equity, for any damages, including without limitation, special, direct, incidental, consequential, or punitive damages, arising out of or in any manner connected with the use of information or services, or the failure to provide information or services, from the web site.

CHANGES TO THESE TERMS OF USE

John H. Daniel reserves the right to update, replace, and/or change these Terms of Use at any time by posting new Terms of Use at this location. You can send e-mail to John H. Daniel with any questions relating to these Terms of Use at store@johnhdaniel.com.

WEBSITE AND RETAIL SHOWROOM PRIVACY POLICY

Last Modified January 25, 2021

Shipping policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. Due to the custom nature of our garments, please allow 4-6 weeks for delivery. You will receive another notification when your order has shipped. 

Due to the global COVID-19 pandemic, we may experience shipping delays that are out of our control. We will do our best to contact you regarding these if we can.

Domestic Shipping Rates and Estimates

We offer UPS Ground free flat rate shipping to the United States.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at store@johnhdaniel.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

UPS will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at store@johnhdaniel.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at store@johnhdaniel.com